Dexa Health Inc. – Vancouver (“we,” “us,” or “our”) is committed to safeguarding the privacy, confidentiality, and security of your personal and health-related information in accordance with the Personal Information Protection Act (PIPA) of British Columbia.

1. Information We Collect

We may collect and store the following types of information when you interact with our services:

Personal Information: Full name, date of birth, contact information (email, phone), address (if provided).
Health Information: Body composition data from DEXA scans including body fat percentage, lean tissue mass, visceral fat levels, and bone mineral content.
Appointment & Intake Information: Data collected through our intake and consent forms, appointment preferences, pregnancy status (if disclosed), and signed waivers.
Payment Information: Billing and transaction data processed through secure third-party payment platforms (e.g., Stripe).
Communications: Emails, messages, or other communications between you and our staff.
Marketing Preferences: Consent status for receiving promotional or educational email communications.

2. How We Use Your Information

Your information may be used for the following purposes:

To schedule and administer appointments through our booking provider (Acuity Scheduling).
To perform DEXA body composition scans and provide printed or electronic results.
To process payments and send receipts through secure processors like Stripe.
To contact you with booking reminders or important service updates.
To send occasional newsletters, promotions, or wellness resources if you have provided marketing consent (you may opt out at any time).
To meet legal, regulatory, and insurance compliance obligations.
To improve our internal workflows, services, and client experience.
To analyze de-identified, aggregate data (e.g., total lean muscle mass scanned) for reporting trends or creating educational or marketing materials. No individual or identifiable data will ever be shared or disclosed publicly.

3. Consent

By booking an appointment or using our services, you provide informed consent for the collection, use, and storage of your personal and health information as outlined in this policy.
You may withdraw your consent at any time, subject to legal and regulatory obligations, by contacting us directly.

4. Disclosure of Information

We do not sell, rent, or trade your information. Disclosure may occur under the following limited circumstances:

To authorized Dexa Health Inc. staff and technicians directly involved in your care.
To third-party service providers under confidentiality agreements, including:
- Acuity Scheduling (appointment platform)
- Stripe (payment processor)
- Google Workspace (email and cloud-based storage)
- Other secure platforms supporting business operations
To regulatory or health authorities if required by law or court order.

5. Data Storage and Security

Your information may be stored in encrypted, cloud-based systems, which may be hosted in Canada or the United States.
These services are selected based on strict data protection protocols, secure login access, and compliance with Canadian privacy principles.
Access to client records is limited to authorized personnel and governed by internal confidentiality practices.

6. Your Rights

Under PIPA, you have the right to:

Request access to your personal or scan-related information.
Request corrections to inaccurate information.
Withdraw consent for marketing communications at any time.
Ask how your data is used or request deletion of certain records, subject to legal retention periods.

To make a request, please contact us at:
tyler@dexanear.me

We will respond to inquiries within a reasonable time frame.

7. Data Retention

We retain personal and health-related records only as long as necessary to fulfill service delivery or regulatory requirements.
Standard retention periods for non-diagnostic health records in BC will be followed.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our services, third-party providers, or legal obligations.
The most recent version will always be accessible via our website or by request.