Dexa Health Inc. – Vancouver ("we," "us," or "our") is committed to protecting the privacy and confidentiality of all personal and health-related information in accordance with the Personal Information Protection Act (PIPA) of British Columbia.

1. Information We Collect

We collect and store:

Personal Information: Name, contact details, date of birth.
Health Information: Data collected from DEXA scans including body fat %, lean mass, visceral fat, and other body composition metrics.
Scheduling & Communication: Appointment data, messages, and preferences.
Payment Information: Billing details, card transactions.

2. Use of Information

We use your information to:

Provide and manage scan and consultation services.
Schedule appointments via our online booking provider (Acuity).
Process payments and issue receipts.
Improve services and follow up with your results (if requested).
Comply with legal and regulatory requirements.

3. Consent

By using our services, you consent to the collection, use, and disclosure of your information as described. You may withdraw consent at any time, subject to legal obligations.

4. Disclosure of Information

We do not sell your data. Information may be shared:

With authorized staff and technical operators.
With trusted third parties (e.g., Acuity for scheduling, Stripe for payment).
If legally required by health authorities or regulatory bodies.

5. Data Security

We take appropriate security measures to protect your data from unauthorized access, including encryption, password protection, and staff confidentiality protocols.

6. Your Rights

You may request access to or correction of your personal records by contacting us at the information below. We will respond within a reasonable timeframe.

7. Data Retention

We retain personal and health records only as long as necessary to fulfill service or regulatory requirements, in accordance with BC law.

8. Updates to This Policy

We may update this policy to reflect changes in practices or legal obligations. The latest version will always be posted on our website.