Effective Date: June 17th 2025
Clinic: Dexa Health Inc. – Vancouver

Terms of Service

These Terms of Service (“Terms”) govern your access to and use of services provided by Dexa Health Inc. – Vancouver. By scheduling, attending, or participating in a DEXA body composition scan, you acknowledge and agree to the following:

1. Nature of Services

Dexa Health Inc. provides non-diagnostic body composition assessments using DEXA (Dual-energy X-ray Absorptiometry) technology. The data from your scan — including body fat percentage, lean mass, visceral fat levels, and bone mineral content (BMC) — is intended solely for general wellness, fitness tracking, and personal insight.

  • This service is not medical imaging and does not diagnose, treat, or prevent any disease.

  • Results are informational only and should not be used as a substitute for clinical evaluation or consultation with a licensed healthcare provider.

  • Any observations or discussions provided by staff are for educational support only and do not constitute medical advice.

2. Appointment Booking & Cancellation

Appointments must be booked via our online platform (Acuity Scheduling). By booking an appointment, you agree to the following:

  • Appointments may be cancelled or rescheduled with a minimum of 24 hours' notice.

  • Late cancellations or no-shows may incur the full appointment fee or a cancellation charge.

  • A confirmation email and reminder will be sent prior to your scheduled scan.

3. Eligibility & Contraindications

To ensure safety and accuracy, clients must meet the following conditions:

  • Pregnancy Contraindication: DEXA scans use low-dose X-ray radiation and are not suitable for individuals who are pregnant or may be pregnant. Clients must confirm their pregnancy status prior to proceeding.

  • You understand that DEXA scans are not intended for individuals seeking diagnostic medical evaluations.

  • The scan results should only be used in consultation with a qualified health professional if you have medical questions or concerns.

4. Consent & Privacy

By attending your appointment, you consent to the collection and secure storage of your personal and scan-related information, as described below:

  • You will be required to complete a Consent & Privacy Acknowledgment Form prior to your scan.

  • Client data may be stored in secure, cloud-based systems, which may be hosted in Canada or the United States, and follow strict confidentiality standards.

  • Information such as name, contact details, appointment history, waiver forms, and scan results may be associated with your client profile.

  • You have the right to access, correct, or request deletion of your data by written request.

  • All personal information is handled in accordance with British Columbia’s Personal Information Protection Act (PIPA).

5. Scan Results & Data Sharing

Scan results may be:

  • Provided via secure email, printed in person, or both at your request.

  • Stored in your client record for tracking and reference.

  • Discussed briefly with a technician, but any interpretation beyond general observations should be made by a healthcare provider.

We take reasonable precautions to ensure your information is transmitted and stored securely. However, clients choosing email delivery should be aware that electronic communication may carry inherent privacy risks.

6. Payment Terms

  • Full payment is required at the time of booking or on-site prior to your scan.

  • Accepted methods: major credit cards, secure online payments (via Acuity/Stripe), or in-person payment options if available.

  • All prices are in Canadian Dollars (CAD) and inclusive of applicable taxes unless otherwise noted.

  • Promotional pricing and packages are non-transferable unless explicitly stated.

7. Limitation of Liability

Dexa Health Inc. – Vancouver is not liable for:

  • Any medical consequences or decisions resulting from the use or interpretation of your scan results.

  • Client reliance on scan data without consulting a qualified healthcare provider.

  • Technical issues, third-party platform outages, or delays related to Acuity Scheduling, Stripe, or email delivery systems.

Clients accept full responsibility for their use of scan results.

8. Intellectual Property

All materials provided by Dexa Health Inc. – Vancouver, including scan reports, educational resources, and branded content, are protected by copyright and may not be reproduced or shared without written permission.

9. Modifications

We may revise or update these Terms at any time. Changes will be posted on our website and will take effect upon publication. Continued use of our services constitutes acceptance of any updated Terms.

10. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Province of British Columbia and the applicable federal laws of Canada.